Returns

How can I make a return?

Return at showroom: 

You can return the purchased item under the following conditions:
  • original condition of product is saved (no traces of utilization, all factory tags and the original packaging is presented)
  • the period for a return include 14 calendar days (since the day you delivered the purchase)

Return of items purchased online is carried out at the Lesyanebo showroom:

BC Stoleshniki
343-11 Stoleshnikov lane
Moscow, Russia
125009
Opening hours: 11:00 – 20:00 everyday

The refund will be made via the same payment method that was used for your initial purchase. 

Все случаи обмена или возврата товара в нашем магазине регулируются действующим на территории Российской Федерации законами: Постановлением Правительства от 19 января 1998 года №55 «Об утверждении Правил продаж отдельных видов товаров, перечня товаров длительного использовании, на которые не распространяется требование покупателя о безвозмездном предоставлении ему на период ремонта или замены аналогичного товара перечня непродовольственных товаров надлежащего качества, не подлежащих возврату или обмену на аналогичный товар других размера, формы, габарита, фасона, расцветки или комплектации»; Правила продажи товаров дистанционным способом;
Федеральным Законом от 07 февраля 1992 года №2300-1 «О защите прав потребителей». 

Return by courier service: 

You can return the purchased item under the following conditions:

  • original condition of product is saved (no traces of utilization, all factory tags and the original packaging is presented)
  • the period for a return include 14 calendar days (since the day you delivered the purchase)
  • correctly filled return form is attached (sample)

If you did not find the return form in the parcel, you can print it yourself:

Return form

Return of items purchased online is carried out by and at the expense of the customer by any courier service (to-door delivery).

Delivery address:

BC Stoleshniki
343-11 Stoleshnikov lane
Moscow, Russia
125009

Receiver: Lesyanebo (Self-employed Melnikova O.A.)

+7 (985) 742-24-83 

Our manager will contact you as soon as the items are received.

The refund will be made via the same payment method that was used for your initial purchase.

*Our manager will contact you as soon as the items are received. The refund will be made via the same payment method that was used for your initial purchase.

Did you get my return?

To speed up the return process it is recommended to:
  • Inform our manager of the intention to return the items - so we will be able to help you quickly arrange the necessary documents in proper form.
  • Inform our manager about the fact of sending the goods, providing supporting documents.
You can contact our manager in the following ways:whatsapp:

+7 (985) 742-24-83

e-mail: info@lesyanebo.com

Return processing takes up to 3 business days from the items receipt.
As soon as a return is received and processed, we will immediately contact you by phone or email.


How and when will the refund occur?
The refund will be made via the same payment method that was used for your initial purchase.

The term of the refund takes from 1 to 5 working days from the date of return.

**the term of refund depends on the bank issued your card.

Who carries out expenses on the return delivery?

Return of the items cost is carried out without the cost of return shipping.

Exceptions are:

  • Items with defects
  • Incorrectly shipped items


*Our manager will contact you as soon as the items are received. The refund will be made via the same payment method that was used for your initial purchase.

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